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Last updateFri, 20 Oct 2017 3pm

Legal

NHBC freezes fees as disputes fall by 5,000 in four years

The UK’s main warranty provider and standard setting body for new homes has also axed its resolution charge of £350 for each visit following a significant drop in requests to resolve disputes between builders and homeowners.

It will stop charging for resolutions backdated to 1 January 2013 and will offer refunds for any charges made since then.

New figures produced by NHBC show the number of disputes investigated by the organisation has dropped by around 60 per cent from a peak of nearly 8,500 in 2008 to under 3,500 in 2012.

The freeze applies to all key services including warranty products, building control services and registration fees.

The NHBC is also launching a number of new initiatives and free services, such as free NHBC flags and site boards for all new sites, a new online Home User Guide to upload information for home owners and improved customer satisfaction surveys.

NHBC’s chief executive Mike Quinton, who joined four months ago, said:  “We want to do everything we can to support the industry so NHBC has decided to freeze prices across all its key products and services for at least a year. We will also be removing and reducing charges and launching new initiatives designed to save our customers time and money.

“I am pleased to see a slight upturn in the number of home registrations in recent weeks, which I hope could be the first sign of sustained recovery. However, I know that conditions remain challenging so it is important that we offer as much help as we can at this time.”

Registrations fell 10 per cent in 2012.